Harvest & Hearth

The Challenge

Harvest & Hearth, an upscale farm-to-table restaurant, was losing revenue to third-party delivery platforms that charged 30% commission while providing no customer data or loyalty opportunities. Their basic website offered no online ordering or reservation capabilities.

Critical challenges:

• 30% commission fees to third-party delivery platforms
• No direct relationship with delivery customers
• Manual phone reservations during peak dinner rush
• Inability to promote special events or seasonal menus
• No email list for marketing to past diners
• Poor mobile experience frustrating hungry customers
• Missing out on impulse orders from website visitors
• No way to manage waitlists during busy periods

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Our Offer

We designed a comprehensive restaurant platform that reclaims revenue from third-party apps while enhancing the customer experience.

Solution components:

• Custom online ordering system with zero commission fees
• Integrated reservation and waitlist management
• Mobile-optimized design for ordering and booking on-the-go
• Automated email marketing for promotions and special events
• Digital menu with beautiful food photography and dietary filters
• Customer loyalty program with points and rewards
• Integration with POS system for seamless order processing
• Real-time table availability and automated confirmation messages

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The Solution

We built a stunning restaurant website that captures the farm-to-table aesthetic while making ordering and reservations effortless. The custom online ordering system allows customers to browse, customize, and order without paying third-party commissions.

Key features implemented:

• Digital menu with professional photography and dietary information
• Real-time reservation system with instant booking and waitlist management
• Automated SMS confirmations and reminders reducing no-shows
• Mobile-optimized experience with one-click reordering
• Email automation for targeted marketing and event promotions
• Loyalty program rewarding repeat customers
• Seamless POS integration for direct kitchen order flow

The platform eliminates commission fees while building direct customer relationships.

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Ready to Take Control of Your Restaurant's Digital Presence?

Contact Convasio today to discover how we can help you reclaim revenue from third-party platforms, build direct customer relationships, and create seamless ordering and reservation experiences. Let's build a platform that keeps your tables full and your customers coming back—without paying commission fees to middlemen.